Frequently Asked Questions
Everything you need to know about your Babybee Prams journey.
What is the '90-Day Family Trial' policy?
We want you to love your pram. We offer a 90-day trial period where you can test your Babybee in your own home. If it's not the perfect fit for your lifestyle, you can return it for a full refund.
How long does shipping take for my order?
Orders are typically processed within 24-48 hours. Delivery times vary by location, but most metro orders arrive within 3-7 business days. You will receive a tracking link via email as soon as your pram leaves our warehouse.
Do Babybee Prams come with a warranty?
Yes, all our prams and strollers are backed by a comprehensive 3-year manufacturer's warranty. This covers any defects in materials or workmanship, ensuring your peace of mind from day one.
Are the fabrics and materials safe for my newborn?
Absolutely. We use premium, non-toxic, and OEKO-TEX certified fabrics. Our materials are rigorously tested for durability and safety, ensuring a soft, chemical-free environment for your baby.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options including Afterpay and Zip Pay, allowing you to shop now and pay later.
Can I see a Babybee pram in person before buying?
As a direct-to-consumer brand, we don't have traditional retail stores. This allows us to offer premium quality at half the price. Our 90-day trial and detailed video demonstrations are designed to replace the in-store experience.